We want you to be happy with what you order. If something isn't right, here's how returns work.

Return Window

You may request a return within 30 days of delivery. Items must be unused, in their original packaging where possible, and in resalable condition.

How to Start a Return

Email info@averuna.co with your order number and the reason for the return. We'll confirm eligibility and send return instructions — please don't ship anything back before hearing from us, since some larger furniture items are returned differently than small parcels.

Return Shipping Costs

If the return is due to a defect, damage, or an error on our part, we cover return shipping. If you're returning an item for another reason (changed your mind, ordered the wrong size or color), return shipping is the customer's responsibility, and a restocking fee may apply on large furniture items due to freight costs.

Refunds

Once your return is received and inspected, we'll process your refund to the original payment method. Refunds typically post within 5–10 business days, depending on your bank.

Damaged or Defective Items

If your item arrives damaged or with a manufacturing defect, contact us within 48 hours of delivery with photos. We'll arrange a replacement part, replacement item, or refund at no cost to you.

Non-Returnable Items

Items marked as final sale, and items that have been assembled or installed, cannot be returned unless defective.