FAQ
Do you ship outside the United States?
Yes — we ship worldwide, to the US and to over 25 countries internationally. International shipping is a flat $49.00, free on orders of $399 or more.
Will I have to pay customs duties or import taxes?
Possibly, depending on your country. Any customs duties, import taxes, VAT/GST, or brokerage fees are the customer's responsibility — these are charged by your local government, not by Averuna, and are not included in your order total or shipping fee. They're typically collected by the carrier at delivery or billed separately afterward. See our Shipping Information page for full details, and check with your local customs office before ordering if you'd like to estimate these charges in advance.
How long will my order take to arrive?
Most orders take 3–7 business days to process before shipping. US orders typically arrive in 5–14 business days after shipping; international orders typically take 7–14 business days depending on destination and customs. Furniture items generally take longer than small decor pieces. See our Shipping Information page for details.
Does furniture require assembly?
Most furniture items require some assembly. Each product page notes whether assembly is required and, where relevant, whether it's a one-person or two-person job. Instructions and hardware are included.
My order came in multiple boxes — is that normal?
Yes. Larger items like sofas, sectionals, and big cabinets often ship in 2–6 separate packages, sometimes arriving on different days. This is normal. If a package seems to be missing after a few extra days, contact us and we'll help track it down.
Some of your lighting says it's 220V — will it work in my home?
Standard US outlets are 120V. Any fixture listed as 220V will need a step-up voltage converter to run safely on US household power — this is noted on the product page for any affected item. If you're not sure, reach out before ordering.
What's your return policy?
You can return most items within 30 days of delivery if they're unused and in resalable condition. Full details are on our Returns & Refunds page.
What if my item arrives damaged?
Contact us within 48 hours with photos of the damage and we'll arrange a replacement, replacement part, or refund at no cost to you.
How can I contact you?
Email us any time at info@averuna.co. We respond to every message.
Do you offer assembly service or white-glove delivery?
Not at this time — all orders are self-assembly with standard doorstep or curbside delivery.